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SEPTEMBER 28-30, 2026
Charlotte Convention Center - Charlotte, NC

Author: Jenabeth Ferguson

Shaping the Future of Healthcare: 2025 Symposium Distinction Award Winners Announced at Healthcare Facilities Symposium and Expo

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat
212.203.6536
[email protected]

Eight Award Recipients Selected by Industry Leaders

San Diego, CA– (September 24, 2025) –The Healthcare Facilities Symposium and Expo, announced the winners of the coveted Symposium Distinction Awards during a lunch celebration on Wednesday, September 24. The Symposium Distinction Awards, presented annually at the Healthcare Facilities Symposium and Expo, honor the exceptional achievements of individuals, project teams and products that are shaping the future of healthcare design, construction, and operations. These awards recognize innovation, sustainability, and a commitment to creating environments that improve patient outcomes and staff well-being. From groundbreaking facility designs to visionary leadership in healthcare planning, each winner exemplifies the mission of the Symposium—to inspire collaboration and elevate standards across the healthcare industry.

“Each year, the Symposium Distinction Award winners exemplify the innovation, leadership, and commitment that drive our industry forward. We’re proud to recognize their outstanding contributions and the lasting impact they make in healthcare and beyond,” said Jenabeth Ferguson,Vice President, Symposium Director.

Team Award The Team Award focuses on a project team that has worked together to change the face of healthcare design through innovation, creativity, efficiency and teamwork. Winner: Inova Health Center – Oakville, DPR

User-Centered Award The User-Centered Award recognizes a healthcare design project or facility that best reflects and balances the requirements of patients, their family and practitioners.

Winner: Veterans Affairs Fredericksburg Health Care Clinic, Little Diversified Architectural Consulting, Inc.

Adaptive Reuse Award The Adaptive Reuse Award recognizes a healthcare design project that creatively achieved the reuse of an existing structure or space originally used for another purpose. Winner: SAC Health Brier Campus Medical Office Building, Perkins & Will

Individual Award The Individual Award seeks to distinguish a professional in the fields of healthcare planning, design, construction and operations that have displayed leadership and vision over a significant period of their career. This award looks to recognize an individual whose passion and driven their organizations or project teams to enhance the healing environment and a way above and beyond. Winner: Anthony Treu, AIA, ACHA, LEED AP, SOM

George Pressler Under 40 Award The George Pressler Under 40 Award seeks the next generation of leaders within the fields of healthcare planning, design, construction and operations. The George Pressler Award recognizes a young professional who has demonstrated leadership and vision within their organization or project teams.

Winner: Sydney Harris, MindCareConnect

Product Awards

The Product Awards recognize innovative new products that contribute to the enrichment of a healing environment through their unique design and operational support.

Product Award Categories Awards will be presented to those outstanding new products whose unique design contributes to the enrichment of a healing environment in each of the following product categories:

Most Innovative

Winner: LIGHTGLASS – Simulated Windows and Skylights

Most Sustainable

Winner: RAMPART® Fiber by Wolf-Gordon

Architect’s Choice

Winner: New Star Lighting CompleteCare™ Door Surround Series

For more information about the Symposium Distinction Awards, please visit www.hcarefacilities.com

ABOUT

The mission of the Healthcare Facilities Symposium and Expo is to create a multi-disciplinary environment that inspires you to evoke change and the advancement of a better delivery of healthcare through the physical space. Competitors, clients, and colleagues come together as friends to collaborate, share research, hear fresh perspectives and participate in the e

TOP TEN THINGS TO EXPERIENCE AT THE 38TH ANNUAL HEALTHCARE FACILITIES SYMPOSIUM AND EXPO

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat 212.203.6536
[email protected]

Enjoy Three Keynotes and 60+ Sessions, Explore Cutting-Edge Products from 100+ Exhibitors, Partake in Expert Panels in the Design Solutions Theaters, Networking with Healthcare Leaders and Professionals and More

San Diego, CA (August 20, 2025) — Healthcare Facilities Symposium and Expo, one of the country’s largest shows dedicated to healthcare design and facilities, returns for its 38th annual event to the San Diego Convention Center, September 24-26. This must-attend symposium and expo brings together architects, designers, engineers, contractors and healthcare providers to collaborate, share research, hear fresh perspectives and participate in the ever-changing healthcare industry. Attendees will have a chance to sit in on three compelling Keynote Presentations, explore 100+ Exhibitors, be inspired by industry leaders at daily Conference Sessions, explore one of Sam Diego’s newest Healthcare Facilities, enjoy Networking Events and much more.

1. Explore 100+ Exhibitors

The expansive Expo Hall features the latest furnishings, wall coverings, lighting, technology, flooring, and modular and healthcare solutions from long-standing, returning exhibitors, as well as 25+ newcomers. Don’t miss hands on demos and intimate talks with key manufacturers and service providers including newcomers Patcraft, Ballinger, Akita Box, Aesthetics, Inc., Bennu Enterprises, Inc. CED National Accounts, Concourse Federal Group, CSSI Services, dRofus, Gerflor, Kirlin Lighting, Paladin Healthcare, Richard, Safe and Sound Security, Viscor, Inc. (Certolux) Walter P. Moore, Wayfair Professional, Zhangjiagang Carenovo Technology Cp. Ltd., Zurn Elkay, NUDO, ProCare Innovation, Traka ASSA ABLOY, Kimball International, Getinge, Bildt, Advanced Wall Solutions, Alliance Laundry Systems Distribution, Cumming Group, RWDI Climate & Performance Engineers and more.

Experience the latest furnishings, technology, flooring, lighting, modular, operating rooms, and mobile clinics from returning exhibitors: La-Z-Boy Healthcare| Knu Comfort, WIELAND Healthcare, Pineapple Contract, Champion Manufacturing, Norix, Cortech, Roppe Corporation, Tarkett, Interface, AHF Products, Mondo

Contract Flooring, AMICO Lights, Modular Services Company, RAD Technology Medical Systems, SLD Technology, IN-DAPT, Odulair and many more.

2. Keynotes Take Center Stage

Each year, HFSE features three compelling Keynotes and this year’s speakers include:

Opening Keynote, Wednesday, September 24, 8:30am Para-triathlon gold medalist turned motivational storyteller and healthcare advocate, Oz Sanchez, will kick off the event with a compelling address titled, “Know No Limits”, blending his inspiring journey with lessons on resilience, adaptability, and designing environments that empower patient and provider wellbeing. His story inspires both the physically challenged and able-bodied alike to push beyond perceived boundaries and pursue greatness. Join us for an unforgettable opening keynote that will challenge your perspective, ignite your passion, and remind you that when you “Know No Limits,” anything is possible.

Thursday, September 25, 9:15am

Renowned author, filmmaker, and technology researcher Ron Galloway brings decades of insight and a bold new perspective to the 2025 Healthcare Facilities Symposium & Expo. In this thought-provoking keynote titled, “You, Multiplied: Compounding Time with AI in Healthcare Facilities”, Galloway will explore how artificial intelligence and the concept of “time compounding” are poised to quietly—but profoundly—transform healthcare facilities management. Drawing from his books You, Multiplied and Data to Diagnosis, as well as real-world case studies, he reveals how a shift from task-based thinking to workflow optimization can unlock exponential efficiency.

Closing Keynote Friday, September 26, 11:00am Industry leader and President of Aesthetics, Inc. Annette Ridenour, recognized for her strategic innovations in healthcare engineering and infrastructure, will deliver the event’s closing keynote titled, “Creating Healthcare Facilities that are Loved-‘Of the People, By the People, For the People’”. Her talk will focus on actionable strategies for closing the loop between design, sustainability, and operational performance to create healthcare facilities that truly support improved health outcomes.

3. Robust Conference Sessions

The Symposium features three jam-packed days of 60+ educational and insightful sessions, case-studies and panels meant to inspire and improve current and future healthcare facilities. The sessions will span multiple topics including sustainable and resilient infrastructure, discussions on the integration of AI and smart technologies in hospital settings, and case studies showcasing cutting-edge facility designs that prioritize patient outcomes and staff efficiency. Don’t miss some key sessions including:

“Attracting and Maintaining Talent Across Generations in the Workforce” This session addresses the challenges and strategies in managing multi-generational teams—focusing on inclusive healthcare design processes, intergenerational

management, and real-world engineering systems design and implementation challenges.

“Improving Safety in Crisis Stabilization Units: Leveraging AI and Physical Mock-Up Simulations” In this case-study-style session, participants explore the integration of AI and full-scale mock-up simulations to evaluate crisis stabilization unit environments. Insights will include user-feedback, safety features like ligature resistance, and design implications for behavioral health settings.

“More Human Healthcare: AI and the Patient Experience” This presentation examines how AI is reshaping the patient experience—from clinical applications to facility design—emphasizing how AI can support more personalized, humane, and effective patient environments

4. The Next Gen

The Healthcare Facilities Symposium and Expo’s Symposium Emerging Leaders Scholarship Program started in 2023 and gives recognition to those individuals with less than 10 years (non-consecutive) of experience in healthcare design and construction including research and/or education. The recognition includes attending the 2025 HFSE in San Diego September 24-26 and participating in all activities surrounding the event.

5. And the Award Winners Are

The Symposium Distinction Awards recognize design teams, projects and individuals who have made a profound contribution to the healthcare design industry. The program accepts submissions of all types and sizes of patient care-related facilities. In addition, it recognizes the best and most innovative new products within the healthcare design & construction industry. Winners will be announced on Wednesday, September 24 during a celebratory luncheon.

6. Networking and Socializing

Mix and mingle with new and old friends at daily events including the Networking Breakfast opening morning to kick off the 2025 Symposium (Wednesday, September 24, 7:00-8:30am). The Grand Opening of Exhibit Floor and Symposium Party kicks off at 4:00pm and features lite bites, cocktails and the ever-popular Raffle that benefits charity partner, Mama’s Kitchen.

 

The Expo Hall will also be home to the Networking Lunch, Ice Cream Social and many more fun and engaging events on Thursday, September 25. Later that evening the Happy Hour is a chance for all attendees to gather at Sidebar (536 Market Street in San Diego) for some after show fun. For the full schedule visit, Schedule At a Glance – Healthcare Facilities Symposium & Expo.

7. Design Team Gallery

The HFSE Design Team Gallery is an exclusive area for AEC firms to showcase their best healthcare project and expertise to inspire attendees. This year’s participants include Arcadis, Ballinger, DLG Group | Tsoi Kobus Design, E4H Environments for Health Architecture, EwingCole, HDR, HGA, HKS, HOK, LEO A DALY, LPA Design

Studios, Page, Payette, Perkins Eastman, Perkins&Will, RWDI Climate & Performance Engineers, and Stantec.

8. Mini Sessions in the Design Solutions Theaters

The Expo Hall is home to two Design Solutions Theaters where the design team gallery projects come to life with intimate 15-minute mini-presentations conducted by leading healthcare architecture firms. This year attendees can look forward to sessions on a range of topics including “Designing for the Next Global Pandemic”, “Rebuilding the Third Space; Addressing The Social Determinants of Health Through The Built Environment”, and “Immersive Mock Ups: Evolving Physical and Virtual Mock-Ups to Optimize User Engagement”.

9. San Diego Facility Tour

On Tuesday, September 23, HFSE will be offering a Facility Tour at the McGrath Family Foundation Outpatient Pavillion at UC San Diego Health-Hillcrest Medical Campus. Attendees will explore the cutting-edge McGrath Outpatient Pavilion, a six-story, 250,000-square-foot facility designed to meet the region’s growing demand for advanced outpatient care. This modern pavilion brings together a wide range of specialty services under one roof, including: Oncology and radiation oncology Neurosurgery Urology Ear, Nose, and Throat (ENT) Orthopedics Outpatient surgery and endoscopy suites Advanced imaging Infusion centers The pavilion also significantly expands access to multispecialty cancer care through its integration with Moores Cancer Center, the region’s only National Cancer Institute-designated Comprehensive Cancer Center. This facility is a cornerstone of the $3+ billion Hillcrest Redevelopment Project, setting a new standard for outpatient care in Southern California.

10. Raffle Benefits Mama’s Kitchen

The Healthcare Facilities Symposium has a long history of selecting charitable organizations each year, holding a raffle onsite and donating the proceeds to that charitable organization. What started as a small endeavor has grown to a highlight of the annual event with diverse organizations across the country benefitting from the HFSE’s community’s generosity. Since 2006, HFSE has donated over $200,000 to various charitable organizations. The Raffle continues to be a favorite event for attendees and this year’s beneficiary, Mama’s Kitchen strives to provide nutritional support to San Diego residents at risk of malnutrition due to critical illnesses such as HIV, cancer, congestive heart failure, type 2 diabetes, and chronic kidney disease. Together with hundreds of volunteers, businesses, and community supporters, Mama’s Kitchen strives to help our clients stay healthy, preserve their dignity, and keep their families together by providing, medically tailored home-delivered meals and nutrition education – all at no cost.

For more information or to register, please visit www.hcarefacilities.com.

ABOUT HEALTHCARE FACILITIES SYMPOSIUM AND EXPO

The mission of the Healthcare Facilities Symposium & Expo is to ignite change and advance healthcare delivery through innovative physical spaces. Here, competitors become collaborators, clients become friends, and colleagues share fresh perspectives, research, and insights, driving forward the dynamic

HEALTHCARE FACILITIES SYMPOSIUM AND EXPO MINI TREND REPORT TWO: NATURE-INSPIRED DESIGN, GO GREEN, SMART DESGN

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat 212.203.6536
[email protected]

38th Annual Healthcare Facilities Symposium & Expo Offers Products and Services from 100+ Exhibitors

SAN DIEGO, CA- (August 6, 2025) — Healthcare Facilities Symposium and Expo (HFSE), one of the country’s largest shows dedicated to healthcare design and facilities will features an expansive Exhibit Hall with 100+ Exhibitors from across the globe boasting the best products and services in the healthcare design industry including: furnishings, lighting, flooring, wall coverings, solution providers, technology, and so much more. As the Healthcare Facilities Symposium & Expo (HFSE) 2025 opens its doors, one trend is clear: healthcare design is no longer just about functionality—it’s about fostering healing, dignity, and resilience in every corner of the care environment.

From patient rooms to public spaces, exhibitors and speakers alike are showcasing how thoughtful, human-centered design is transforming the healthcare experience for patients, families, and staff. Several emerging trends are taking center stage:

1.Biophilic and Nature-Infused Design

Designers are integrating nature into healthcare environments to reduce stress, support healing, and improve overall patient and staff well-being. Research shows that access to natural light, greenery, and nature-inspired materials can lower cortisol levels, reduce pain perception, and shorten recovery times. These principles are increasingly guiding decisions in both inpatient and outpatient settings.

Exhibitor Highlights:

Aesthetics, Inc. (Booth 120) is a nationally recognized arts and design consulting firm specializing in healthcare environments. For 45 years, they’ve partnered with hospitals, clinics, and wellness centers across the U.S. and Canada. Comprehensive services include art master planning, curated art programs, interior design, fundraising support, environmental graphics, and initiatives focused on combating staff burnout, are all thoughtfully developed to enhance the patient, family, and caregiver experience. They create spaces that promote healing, reduce stress, and reflect the unique values of the communities they serve and apply biophilic principles in wayfinding, artwork, and design strategy, integrating local ecosystems and cultural themes into healing spaces.

LIGHTGLASS (Booth 433) LIGHTGLASS’ simulated Windows and Skylights is a new product in architecture. They have developed a light engine that emulates daylight and put it in the form of a window, clerestory or skylight; to afford the opportunity of enjoying the daylight experience in any interior space in a very practical way. Through the integration of the latest LED lighting technology into the form and materials of a window, LIGHTGLASS is nearly indiscernible from a real window.

Skyline Art (Booth 435) for 34 years has provided evidence-based art programs to healthcare clients seeking to enhance the experience of their patients, guests, and employees through visual art. They offer turnkey services, including art consulting, project management, procurement, graphic design, fabrication, framing, and installation, complementing each project’s architectural design and aesthetics.

Trim USA (Booth 324) offers a line of architectural film made by LX Hausys. The BENIF Architectural Film is designed for flat lamination and profile wrapping. With possibilities ranging from walls, elevators, doors, ceilings trellises and beams, furniture, and more, the skies the limit for all the different applications of this material. The NEW 2025-2026 catalog includes Solids, Metal, Multiple Wood and Premium Wood options, Perfect for the hospitality environment, the Wood grains are naturally antimicrobial, and all of the BENIF material options can be wiped down with a commercial grade cleaner to keep it clean and sanitized in your healthcare facility.

2. Designing for Health & Sustainability

Healthcare facilities are increasingly aligning environmental sustainability with human health — recognizing that a healing space must also be a sustainable one. From reducing embodied carbon in construction materials to improving indoor air quality and daylight access, hospitals are being designed to promote both ecological and physiological well-being. Strategies include low-VOC finishes, energy-efficient systems, renewable materials, and more. These choices not only reduce a facility’s environmental footprint but also support infection control, cognitive performance, and long-term cost savings.

Exhibitor Highlights:

HSI Hospital Systems, Inc. (Booth 421) has proudly kept all of their design and manufacturing in the United States of America. Our manufacturing facility is Certified Green by the State of California; making official our commitment to the health and well being of our team, our customers, and our planet. As the oldest headwall manufacturer in the world, HSI has stood the test of time through exemplary customer service, quick response time, an amazingly agile and flexible team, and fabulous product.

SLD Technology (Booth 227) has redefined the way operating rooms are built. Their patented AirFRAME ceiling system simplifies the construction process while delivering superior airflow. Since 2015, they’ve focused on one mission: reducing healthcare harm. Established in May 2015, AirFRAME has saved over 18,000 days of installation with over 1200 installations across 39 States and 4 Countries. AirFRAME is the world’s first, fully-integrated, modular ceiling system for use in Operating Rooms. It combines air delivery, lighting, and structure into a clinical infrastructure product that provides superior performance, cost certainty, and schedule acceleration. The result is faster time to revenue for hospitals.

Mondo Contract Flooring (Booth 409) is a global leader in the rubber flooring market, engineering quality surfaces to meet the highest standards in the healthcare industry. Through decades of experience and R&D, they have developed contract rubber flooring that is durable, comfortable, easy to maintain, hygienic, safe, and environmentally responsible. We create products that incorporate rapidly renewable raw and synthetic rubber, natural fillers and color pigments that are Red List Free. Mondo is proud to work with various sustainability initiatives such as GREENGUARD and LEED.

Nudo (Booth 112) offers a wide selection of healthcare facility walls and ceiling panels that cater to the unique requirements of various applications within the healthcare industry. Nudo products are designed to uphold the sanitary and environmental requirements of healthcare facilities. At HFSE, Nudo will debut the BioProtect Cleanroom Panels.

3. Connected Care: Smart Hospitals

Smart hospitals are transforming healthcare delivery through connected care systems that integrate devices, data, and infrastructure. From automated lighting and HVAC systems to asset tracking and remote monitoring, connected care environments create a seamless, data-driven experience that supports both clinical excellence and operational agility. Moving analytics and device control closer to the facility edge reduces latency, improves reliability, and supports real-time asset tracking.

 

Exhibitor Highlights:

Paladin Healthcare (Booth 224) manufactures and distributes Fairfield-style medical equipment management rail and accessories, architectural headwall systems, and specialty application carts. Their passion is the development of state-of-the-art healthcare facilities that promote clinical efficiency, cleanliness, and excellence for the best quality patient care.  Paladin has integrated IoT devices that allow for real-time monitoring of patient health data, such as vital signs. This capability supports proactive health management, allowing healthcare providers to identify potential issues and intervene earlier, which can lead to better patient outcomes and reduced hospital admissions

Kirlin Lighting (Booth 334), based in Detroit, manufactures high-performance lighting solutions for healthcare and architectural spaces. With over a century of experience, Kirlin offers durable, USA-made fixtures designed for infection control, imaging suites, behavioral health, and more, supporting safety, wellness, and design flexibility in the most demanding environments. We will be showcasing our Empower Wall Stations for Behavioral Health, which will be launched this month. Kirlin’s Ambient+ system utilizes specific static wavelengths (like 590nm, 617nm, and 634nm) to allow clinicians to check on patients without disturbing their sleep, which is crucial for healing and recovery. This system also helps regulate patients’ circadian rhythms, potentially leading to better sleep and faster recovery times.

Traka ASSA ABLOY (Booth 229) feature AI-enabled access control and asset tracking tools that enhance security and streamline supply chain management. Traka is the global leader in intelligent management solutions for keys and equipment. Their solutions help all types of organizations better control their important assets, improving productivity and accountability, and reducing risk in critical processes.

For more information about this year’s exhibitors, please visit www.hcarefacilities.com

ABOUT

The mission of the Healthcare Facilities Symposium & Expo is to ignite change and advance healthcare delivery through innovative physical spaces. Here, competitors become collaborators, clients become friends, and colleagues share fresh perspectives, research, and insights, driving forward the dynamic conversation of our industry.

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Healthcare Facilities Symposium and Expo 2025 Unveils Powerhouse Keynote Lineup to Inspire the Future of Healthcare Design

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat 212.203.6536
[email protected]

San Diego, CA – (July 14, 2025 )— The Healthcare Facilities Symposium & Expo (HFSE) is thrilled to reveal its dynamic lineup of keynote presenters for the 2025 event, running September 24–26 at the San Diego Convention Center in San Diego, CA These thoughtfully selected speakers include distinguished professionals who will guide attendees through insights on resilience, innovation, and excellence in healthcare facility design and operations.

The Keynote presentations at the Healthcare Facilities Symposium & Expo are a cornerstone of the event, setting the tone for three days of innovation, collaboration, and inspiration. These high-impact sessions bring together influential voices from across the healthcare, design, and operations spectrum to share visionary ideas, personal stories, and actionable strategies. Whether addressing patient-centered care, operational efficiency, or the future of digital health, the keynotes provide attendees with a unique opportunity to gain fresh perspectives, spark meaningful conversations, and align their work with the evolving needs of healthcare environments.

Opening Keynote, Wednesday, September 24, 8:30am Para-triathlon gold medalist turned motivational storyteller and healthcare advocate, Oz Sanchez, will kick off the event with a compelling address titled, “Know No Limits”, blending his inspiring journey with lessons on resilience, adaptability, and designing environments that empower patient and provider wellbeing. His story inspires both the physically challenged and able-bodied alike to push beyond perceived boundaries and pursue greatness. Join us for an unforgettable opening keynote that will challenge your perspective, ignite your passion, and remind you that when you “Know No Limits,” anything is possible.

Thursday, September 25, 9:15am

Renowned author, filmmaker, and technology researcher Ron Galloway brings decades of insight and a bold new perspective to the 2025 Healthcare Facilities Symposium & Expo. In this thought-provoking keynote titled, “You, Multiplied: Compounding Time with AI in Healthcare Facilities”, Galloway will explore how artificial intelligence and the concept of “time compounding” are poised to quietly—but profoundly—transform healthcare facilities management. Drawing from his books You, Multiplied and Data to Diagnosis, as well as real-world case studies, he reveals how a shift from task-based thinking to workflow optimization can unlock exponential efficiency.

Closing Keynote Friday, September 26, 11:00am Industry leader and President of Aesthetics, Inc. Annette Ridenour, recognized for her strategic innovations in healthcare engineering and infrastructure, will deliver the event’s closing keynote titled, “Creating Healthcare Facilities that are Loved-‘Of the People, By the People, For the People’”. Her talk will focus on actionable strategies for closing the loop between design, sustainability, and operational performance to create healthcare facilities that truly support improved health outcomes.

“We’re incredibly proud of this year’s keynote lineup, which brings together visionaries who are shaping the future of healthcare from every angle—design, innovation, resilience, and human experience,” said Jenabeth Ferguson, Vice President and Symposium Director. Oz Sanchez, Ron Galloway, and Annette Ridenour each bring a unique voice and message that will challenge, inspire, and energize our entire community. It’s a truly stellar group, and we can’t wait for attendees to engage with their powerful insights.”

For more information about this year’s keynotes, please visit www.hcarefacilities.com

ABOUT

The mission of the Healthcare Facilities Symposium & Expo is to ignite change and advance healthcare delivery through innovative physical spaces. Here, competitors become collaborators, clients become friends, and colleagues share fresh perspectives, research, and insights, driving forward the dynamic conversation of our industry.

###

HEALTHCARE FACILITIES SYMPOSIUM AND EXPO MINI TREND REPORT: BUILT TO ADAPT, SMART DESIGN, HEALING ENVIRONMENTS

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat 212.203.6536
[email protected]

38th Annual Healthcare Facilities Symposium & Expo Offers Products and Services from 100+ Exhibitors

SAN DIEGO, CA- (July 1, 2025) — Healthcare Facilities Symposium and Expo (HFSE), one of the country’s largest shows dedicated to healthcare design and facilities will features an expansive Exhibit Hall with 100+ Exhibitors from across the globe boasting the best products and services in the healthcare design industry including: furnishings, lighting, flooring, wall coverings, solution providers, technology, and so much more.

As a dynamic gathering of industry leaders, architects, designers, and healthcare professionals, HFSE offers a unique platform to share ideas, discover cutting-edge solutions, and shape the future of patient-centered environments. From modular design and behavioral health integration to sustainable building and digital infrastructure, this event is where the industry comes together to inspire, connect, and lead the transformation of healthcare spaces. Below are some of the latest trends and a selection of exhibitor highlights from the HFSE 2025 Expo Hall.

1. Flexible and Modular Design

Hospitals and healthcare facilities are being built with adaptability in mind. This includes Universal rooms that can shift from ICU to standard care, Modular furniture and Temporary walls and reconfigurable zones for emergency response or multi-use rooms.

Exhibitor Highlights:

Kimball International (Booth 509) delivers innovative, multipurpose functional product solutions that foster better outcomes. Their holistic product portfolio is designed to meet a variety of needs. The Embra Sleep Sofa offers a holistic, human-centered

approach for healthcare environments. It is designed to make people feel more at home with an easy to fold down back cushion, visible clean-out, and various end cap tables including storage, lighting, and coat racks. Shore is a versatile lounge chair for patients and in-room guests. It easily converts to a sleeper, providing a comfortable and thoughtful option for overnight stays.

A solution in times of need, Altro (Booth 523) adhesive-free flooring and wall coverings guarantee a quick installation without compromising on safety, durability or hygiene. Their adhesive-free flooring was created with time-sensitive projects in mind. Capable of being installed and walked on immediately, this allows construction crews to complete the installation overnight as opposed to using traditional adhesives that require 72 hours to cure. This is ideal when building temporary units in a time of crisis or for fast-track projects with tight deadlines.

Skyline Glass (Booth 413) provides glass solutions for healthcare environments. Skyline’s decorated tempered glass is an artful and pathogen-resistant alternative to resins, drywall, laminates, and curtains. Privately owned and operated out of Chicago since 1983. In addition to traditional glass decorative methods of digital printing, etch, and lamination, Skyline will feature switchable Smart Glass, a clean alternative for patient room viewing windows, and the Vector System, a patented extrusion that reliably secures glass to walls and ceilings.

Modular Services Company (Booth 210) has been manufacturing prefabricated healthcare products for over half a century. Their solutions range from headwalls to booms to complete patient room collections. With thousands of installations in all types of hospitals, of every acuity level, they are experts in helping facilities prefab the perfect patient space!

Odulair (Booth 201) is the world’s leading manufacturer of mobile and modular medical facilities for temporary or permanent use. These include USP 800 Pharmacies, Sterile Processing Service, Surgery Centers, Endoscopy Suites, ER’s and more for lease or purchase.

2. Integration of Technology into Physical Space

Hospitals are embedding digital health tools into the infrastructure from remote monitoring, and real-time data access, technology is enhancing both the patient and provider experience. Innovations like touchless interfaces, automated workflows, and AI-powered analytics are streamlining operations while improving outcomes.

Exhibitor Highlights:

AkitaBox (Booth 228) delivers powerful, location-based facility management software that puts building data to work, transforming how organizations assess, plan for, and manage their facilities. The visual, cloud-based platform provides real-time data that helps teams work smarter—from boiler room to boardroom. AkitaBox empowers organizations to know exactly what’s happening in their facilities through easy-to-navigate connected interfaces. The comprehensive suite includes Facility Condition

Assessment, Capital Management, CMMS, and Inspections—everything needed to optimize building operations.

IN-DAPT (Booth 431) is a manufacturer and general contractor that provides a complete wall to wall pre-fabricated OR ceiling system. We help our customers:

· Improve the construction schedule with a turnkey installation process
· Reduce the work required by the trades for MEP, Electrical, Structural
· Provide flexibility to the design team during planning and the clinical team post-occupancy to move boom/light locations in days
· Eliminate drywall in the perimeter of the OR ceilings with a panel based access system

For over 45 years, Essex Electronics (Booth 108) Heavy Duty Keypads, Ruggedized Card Readers, Touchless Door Access Switches and Keyless Entry® Access Control Systems have become the choice of security professionals worldwide. Aesthetically designed, Essex touchless solutions are ideal for healthcare facilities to protect patients, visitors and staff by reducing the spread of Healthcare Associated Infections (HAI’s). Essex iRox LR™ Smart Card readers are specified for behavioral healthcare applications. They feature Genuine HID Technology™ and a low profile, vandal and ligature resistant design. Hand-E-Wave™ touchless door access switches utilize Doppler Radar technology to provide reliable and consistent switch operation.

3. Healing Environments: Behavioral Health Integration

Designing healthcare facilities for behavioral health requires a thoughtful, patient-centered approach that prioritizes safety, dignity, and healing. These spaces must balance security with a calming, therapeutic environment—incorporating natural light, soothing colors, clear sightlines, and flexible layouts to reduce stress and support recovery.

Exhibitor Highlights:

Sky Factory (Booth 101) creates biophilic illusions of nature, Luminous SkyCeilings, including the 2024 GOOD Design tunable virtual skylight (IRIS), and the 2023 Nightingale Awards GOLD Winner, OpenView Luminous Virtual Windows, which yield significant positive outcomes for occupant wellness. The company’s design framework is the only one backed by peer-reviewed research documenting over 50% reduction in patient distress.

La-Z-Boy® Healthcare | Knú Comfort® (Booth 202) features the Koncert Behavioral Health Series, a line of furniture designed for behavioral health settings, combining elements from the Koncert Metal Visitor and Koncert Upholstered Lounge collections. This series prioritizes patient and visitor safety through features like tamper-proof hardware, increased weight, and other measures while ensuring comfort and functionality in a challenging environment.

Cortech (Booth 331) just launched the Sequoia Series – molded woodgrain bed and nightstand that is a standout offering in the behavioral health space. Intentionally

designed to look like hand-crafted, assembled wood, but with the strength and durability of Cortech’s molded construction. We are offering 4 standard colors/wood tones – coastal driftwood, Heritage Oak, Natural Oak, and Walnut. They can customize to any wood tone/color an owner or designer would want.

Kingsway Group (Booth 414) is a specialist manufacturer of ligature-resistant products designed to improve safety and enhance the healing environment in behavioral healthcare. Our globally trusted solutions have been the preferred choice in over 10,000 projects worldwide, selected for their robust yet non-institutional design and proven performance in challenging environments.

For more information about this year’s exhibitors, please visit www.hcarefacilities.com

ABOUT
The mission of the Healthcare Facilities Symposium & Expo is to ignite change and advance healthcare delivery through innovative physical spaces. Here, competitors become collaborators, clients become friends, and colleagues share fresh perspectives, research, and insights, driving forward the dynamic conversation of our industry.
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HEALTHCARE FACILITIES SYMPOSIUM AND EXPO RETURNS SEPTEMBER 24-26, 2025 TO THE SAN DIEGO CONVENTION CENTER WHERE THE FUTURE OF HEALTHCARE DESIGN COMES TOGETHER

Written by Jenabeth Ferguson on . Posted in Press Releases.

Media Contact:
Sophia Lapat 212.203.6536
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Inspiring Programming, Product Launches, Keynotes, Industry Leaders, Facility Tours, Emerging Leaders, and Networking Events

SAN DIEGO, CA- (June 16, 2025) — Healthcare Facilities Symposium and Expo, one of the country’s largest shows dedicated to healthcare design and facilities, returns for its 38th annual event at the San Diego Convention Center, September 24-26, 2025. This must-attend symposium and expo brings together architects, designers, engineers, contractors and healthcare providers to explore the innovations shaping tomorrow’s healthcare spaces. Attendees will have a chance to sit in on compelling Keynote Presentations, explore 100+ Exhibitors, be inspired by industry leaders at daily Conference Sessions, explore two of San Diego’s biggest Healthcare Facilities, enjoy Networking Events, honor Award winners making a difference and much more.

“We’re excited to return to San Diego for the 6th time as the area is a hub for healthcare innovation, boasting a dynamic ecosystem of top-tier hospitals, research institutions, and biotech companies.” said Jenabeth Ferguson, Vice President, Symposium Director. “Attendees can look forward to dynamic conversations, hands-on innovation, and a vibrant community that shares one mission: creating spaces that heal. From an expansive Expo Hall with top tier manufacturers and service providers to compelling Keynotes and sessions led by experts in the industry, the future of healthcare starts at HFSE.”

Robust Conference

The Symposium features three jam-packed days of educational and insightful sessions, case-studies and three keynotes meant to inspire and improve current and future healthcare facilities. The sessions will span multiple topics including Behavioral Health, AI in Healthcare, Pediatric Care, Sustainability, Changing Workforce and Safety and Crisis Management and more. A few highlights include:

 

ATTRACTING AND MAINTAINING TALENT ACROSS GENERATIONS IN THE WORKFORCE

Three generations will walk through the new age of management, the inclusive healthcare design process, and real-world engineering systems design and implementation challenges.

 

IMPROVING SAFETY IN CRISIS STABILIZATION UNITS: LEVERAGING AI AND PHYSICAL MOCK-UP SIMULATIONS

This study integrates AI and full-scale mock-up simulations to examine crisis stabilization unit (CSU) environments for patients in mental and behavioral health crises. User feedback, gathered through interviews and simulations, highlighted the importance of safety features like ligature resistance in CSUs.

 

MORE HUMAN HEALTHCARE: AI AND THE PATIENT EXPERIENCE

This session explores AI’s impact on healthcare, from clinical applications to patient experiences and care environments.

 

Exhibit Hall

The Expo Hall features the most innovative products and services in the healthcare facilities industry from some of the country’s top manufacturers and providers. Many exhibitors will launch new products at HFSE, getting in front of important decision makers from healthcare facilities, architecture and design firms. This year, the Expo Hall will feature more than 25 NEW exhibitors hailing from around the globe including Ballinger, Akita Box, Aesthetics, Inc., Bennu Enterprises, Inc. CED National Accounts, Concourse Federal Group, CSSI Services, dRofus, Gerflor, Kirlin Lighting, New Star Lighting, Paladin Healthcare, Richard, Safe and Sound Security, Viscor, Inc. (Certolux) Walter P. Moore, Wayfair Professional, Zhangjiagang Carenovo Technology Cp. Ltd., Zurn Elkay, NUDO, ProCare Innovation, Traka ASSA ABLOY, Kimball International, Getinge, Bildt, Advanced Wall Solutions, Alliance Laundry Systems Distribution, Cumming Group, RWDI Climate & Performance Engineers and more.

Experience the latest furnishings, technology, flooring, lighting, modular, operating rooms, and mobile clinics from returning exhibitors: La-Z Boy Healthcare| Knu Comfort, WIELAND Healthcare, Stance Healthcare, Pineapple Contract, Champion Manufacturing, Norix, Cortech, Roppe Corporation, Tarkett, Interface, AHF Products, Mondo Contract Flooring, AMICO Lights, Modular Services Company, RAD Technology Medical Systems, SLD Technology, IN-DAPT, Odulair and many more. 

 

Don’t miss mini sessions on the Expo Floor presented by architecture firms in the Design Solutions Theaters where the design team galleries come alive in these 15-minute presentations. Back by popular demand, there will be two design solutions theaters so double the chance to hear about the latest projects in this exciting format.

 

Healthcare Facilities Symposium and Expo is set to feature a diverse array of sponsors from across the healthcare design and facilities management sectors including: La-Z-Boy Healthcare | Knu Comfort, Cumming Group, Zurn Elkay, Odulair, STERIS, WIELAND Healthcare, BOLDT, CSSI Services, DPR Construction, Green Building Initiative, Hall Render, IMEG Corp., Northstar Management Company, LLC, Robins & Morton, Roger’s O’Brien Construction, Roppe Corporation, SWATH Design and The Walsh Group.

 

Symposium Distinction Awards

The annual program recognizes design teams, projects and individuals who have made a profound contribution to the healthcare design industry. The program accepts submissions of all types and sizes of patient care-related facilities. In addition, it recognizes the best and most innovative new products within the healthcare design & construction industry. All entries are due August 1st and submissions can be made here: https://hcarefacilities.com/awards/

 

Networking Events

Mix and mingle with new and old friends at daily events including the Grand Opening of Exhibit Floor and Symposium Party, the Ice Cream Social, the Happy Hour and many more fun and engaging events.

 

Emerging Leaders Welcome

The Healthcare Facilities Symposium and Expo’s successful Symposium Emerging Leaders Scholarship Program returns in 2025 offering recognition to those individuals with less than 10 years (non-consecutive) of experience in healthcare design and construction including research and/or education. The recognition includes attending the 2025 HFSE in San Diego September 24-26 and participating in all activities surrounding the event.

 

RECIPIENTS RECEIVE:

  • A Full Access registration to the 2025 Healthcare Facilities Symposium & Expo (travel expenses are not included)
  • Welcome breakfast for all emerging leaders to meet each other at the beginning of the event
  • Recognition at the Opening Keynote at the 2025 HFSE
  • Recognition on a display board at the 2025 HFSE
  • Invitation to the VIP Reception at the 2025 HFSE and be paired with a Board Member to offer guidance
  • Featured in the October 2025 Leaflet issue

For more information and to apply, visit https://hcarefacilities.com/elp/

 

Facility Tours

On Tuesday, September 23, HFSE will be offering two Facility Tours. Stay tuned for more details on the Facility Tours.

For more information or to register, please visit www.hcarefacilities.com

ABOUT

The mission of the Healthcare Facilities Symposium & Expo is to ignite change and advance healthcare delivery through innovative physical spaces. Here, competitors become collaborators, clients become friends, and colleagues share fresh perspectives, research, and insights, driving forward the dynamic conversation of our industry.

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From Submission to Selection: The Journey of the 2025 Symposium Program

Written by Jenabeth Ferguson on . Posted in The Symposium Desk.

Next week, we will unveil the 2025 Healthcare Facilities Symposium & Expo conference program. You will be able to explore over 55 sessions, see which design firms are presenting, and learn about the numerous healthcare systems that have speakers sharing their stories.

Have you ever wondered what goes into selecting the sessions for the conference each year? It’s one of my favorite processes that we undertake to produce the event. I thought I’d pull back the curtain and explain our system for finalizing the program.

Every year, we do an open call for submissions starting in November, with a deadline typically in early February. Anyone is welcome to submit a proposal for consideration. Simultaneously, I reach out to design firms and healthcare systems, asking them to submit proposals on specific topics and projects. Our advisory board members also do the same.

Speaking of the advisory board, we meet in person every January. During that meeting, we go around the table, and I ask them, “What is keeping you up at night?” In other words, I want to hear about the pressure points they are facing at work. I also ask about the types of projects coming online or those they are hearing about. This download of information is critical in shaping the conference program because it tells me what we need to address to stay relevant to the industry’s current issues. We also have a brainstorming session on the types of sessions they want to see in the program, and what they have heard from each other helps focus on the most important topics.

Once we have received all the submissions, a committee of 10-14 board members reviews them. They have a month to read, rate, and provide comments on each submission. At the same time, I read through the submissions at least five times. The first two times, I read each submission on its own merits without comparison or notes. Then, I go back through, and we offer the option of submitting a video to talk about the proposal. I listen to all of those and make notes because I find that more information comes from the video than the written proposal. The next time through, I start to pay attention to the specific speakers and organizations in the proposals, which helps me understand them even more. Finally, I mark them up with thoughts on the topic, type of project, firm, speaker, and healthcare organization.

At this point, I have received feedback from the review committee. I compile it onto one sheet and begin to read through all the proposals again, considering the group’s feedback. Very rarely is there a consensus, but that is to be expected because the committee members come from different disciplines, stages of their careers, and experiences. This is why it’s my role to make the final selections, taking all their perspectives into account. They represent the attendees, and the sessions need to satisfy all their perspectives.

I then take two days where I clear both my professional and personal calendar and essentially lock myself in a room. I go through the proposals and begin to make the final selections. I have a hit list of topics we want to cover. I try hard to ensure no organization, whether an AEC firm or healthcare system, presents more than one or two sessions. This is often very challenging because some larger firms submit dozens of proposals. I also look at project types and geographic locations to ensure we have a good mix of healthcare environments from across the country and international representation. We require that every case study and really we strive for almost every session has a presenter from a healthcare provider on the panel. I look at the speakers and seek diversity and a mix of experience, so we hear from both experienced professionals and emerging leaders. I review who has spoken in previous years to ensure it’s not always the same folks, and I make sure different offices of larger firms get an opportunity. I send texts and emails to the review committee, double-checking comments they made or asking for their input on deciding between proposals. At the end of it, I come out with the final sessions and a large pile of those that don’t make the cut, which are often very good submissions. This is the hard part, as we receive anywhere from four to six times the number of proposals we need each year.

Then, it’s another whole project to place the sessions in the right days and time slots! Check back, and maybe next year I’ll talk about that. In the meantime, keep your eyes out next week for the announcement as we unveil this year’s program. Maybe you’ll look at it a little differently now that you understand how much effort and thought goes into putting it together.

Be well,
Jenabeth

Jenabeth Ferguson
Vice President, Symposium Director
Healthcare Facilities Symposium & Expo

We went to Orlando!

Written by Jenabeth Ferguson on . Posted in The Symposium Desk.

Nothing motivates me more than being in a room with smart, dedicated, passionate people. And that is exactly what happens each and every time our advisory board gets together. This past January, we took the winter meeting to sunny Orlando. Looking back, I can’t help but feel a sense of pride and excitement. Our board members, who came from all over the country, came ready to play.

The meeting was marked by an openness and honesty that is truly refreshing. No one hesitated to dive into the pressing challenges we’re facing in the industry. From staffing shortages to the uncertain future under the new administration, and what AI will mean both within design firms and healthcare settings, we tackled it all. This willingness to face tough issues head-on is what makes our advisory board so special and drives the mission of the Healthcare Facilities Symposium & Expo forward.

A highlight of the meeting was the sense of camaraderie and mutual respect among the board members. Despite the varied backgrounds and perspectives, there was a shared commitment to improving healthcare environments and driving innovation. This collaborative spirit is at the heart of what we do, and it was on full display in Orlando.

As we move forward, I’m confident that the insights and strategies discussed at this meeting will color all of the planning for this year’s Symposium and beyond. Right now, we are beginning to review speaking proposals, and we’ll be looking for sessions that help tackle the issues discussed at our meeting.

The dedication and passion of our advisory board members are truly remarkable, and I’m grateful for their continued contributions to our mission.

Be well,
Jenabeth

Jenabeth Ferguson
Vice President, Symposium Director
Healthcare Facilities Symposium & Expo

 

Enabling Projects in Healthcare: Essential Tips for Project Managers

Written by Jenabeth Ferguson on . Posted in Featured Articles.

By: Christina Olivarria, MSPM, PMP, HACP

The construction plans are approved, the budget secured, the contractor selected, and internal resources confirmed. Everything is in place to build your next healthcare environment. Just one thing stands between you and breaking ground – the spaces you need to refurbish or demolish are currently occupied by staff. Now what?

The term “enabling” is defined as “making something possible or easier or providing whatever is necessary to achieve a specific aim.” Enabling projects in healthcare construction and design often consist of a series of steps necessary to prepare an organization to construct a new healthcare environment. To support these types of projects, it is critical that project managers understand how to effectively manage them to ensure they are completed to make way for the bigger organizational initiative. Three things to keep in mind when managing enabling projects are:

  • Differences between enabling projects and traditional Transition and Activation projects
  • Management skill sets to support Enabling Projects
  • Baseline tools to get the job done

Understanding these items will ensure your next enabling project implementation is a success.

Differences Between Enabling Projects and Traditional Transition and Activation Projects

Before jumping into your first enabling project, it is important to understand some key differences that set enabling projects apart from traditional Transition and Activation Projects.

The first important difference is that these projects often impact staff in ways they may not expect or appreciate. For example, if trying to make way for a new tower on an impacted medical center campus, organizations may evaluate space utilization and determine which staff remain on the existing campus and which will be temporarily moved to offsite locations. Being informed of an unanticipated office relocation can be unsettling for many staff. Taking the time to develop and deliver clear messaging explaining the reasoning behind how staff were selected to move and how this supports the organization’s vision will go a long way towards engaging staff in the process. Once you begin to engage with users, it’s better to recognize this elephant in the room right away. Pro Tip: Identify an Internal Communications Resource to support messaging throughout the enabling project engagement. This will ensure staff are all receiving consistent messaging.

The next key difference is that the schedule of enabling projects is typically more compressed than those of traditional Transition and Activation projects. When planning, project managers may need to adjust how they approach projects. Thinking of each project as a sprint, managers should plan workstreams accordingly and schedule shorter meetings closer together to complete the work. Pro Tip: Work with the Project Sponsor to identify any predecessor activities required to support the compressed schedule. Is the space ready? Does someone else need to move out first?

Resources on an enabling project may be constrained compared to those of a traditional Transition and Activation project. On a hospital tower project, project managers collaborate with the same stakeholders over a longer duration, providing time to build trust and relationships. Due to the high stakes and high visibility of large construction projects, organizations often dedicate resources to ensure their success. On enabling projects, resources may be pulled to support multiple projects simultaneously, and the timeline for building relationships with impacted department stakeholders is cut short. Because of this, it is important to identify the key stakeholders required to successfully complete the project:

  • Facilities, Planning, and Construction Project Manager – Supports management of space readiness and confirmation of space requirements with department stakeholders
  • IT/IS – Supports de-installation and reinstallation of computers, technology, and other systems
  • Furniture/Interiors – Supports furniture assessments or acquisition for new space inhabitants
  • Clinical Engineering – Supports installation and calibration of medical equipment
  • Signage – Supports updating of departmental and wayfinding signage
  • Mover – Supports moving of boxes and equipment
  • Department Stakeholder – Supports communication and requirements/information gathering from their impacted departments

Pro Tip: Having the right people at the table (in-person or virtually) will support decision-making and the overall project timeline. During each meeting, note if a specific request keeps coming up and work with your project sponsor to get that decision maker to your meeting.

Management Skill Sets to Support Enabling Projects

“A pivot is a change in strategy without a change in vision.” – Eric Ries

Have you ever drafted an agenda and ten minutes into a meeting and realized you are never getting through it because the stakeholders are discussing other priorities? How do you respond? Project managers who are successful with enabling projects are able to quickly pivot to meet the needs of the stakeholders and drive the project completion. They are adept at reading the room and determining how to change directions and priorities, quickly and decisively. Having worked on over 100 Enabling Projects of various sizes and complexities, below are key skills that the Yellow Brick team has noted as requirements for surviving the sometimes turbulent waters.

  • Adaptation – Enabling projects are dynamic in nature. Due to the revolving door of stakeholders being engaged, it is safe to say that at least one of your projects will not go as planned. The ability to quickly adapt and pivot as new information presents itself is critical to the delivery of enabling projects.
  • Negotiation – As shared earlier, in some instances (I would argue in most instances), the departmental stakeholders you will be working with had not planned on moving and may be resistant to the move. As a project manager, it is important to listen, know what you can and cannot negotiate, and bring reasonable requests back to your project sponsor for evaluation. Listening (not just hearing) will be important as you navigate crucial and sometimes difficult conversations.
  • Organization – Due to the quicker nature of these projects, note-taking, file organization, and accountability will be minimum requirements to maintain pace. Maintaining clear records of the project is important. For example, when reviewing construction diagrams, include photos of plans with annotations in the notes to ensure there is an accurate record.
  • Meeting Facilitation – Being able to command a meeting and steer the group safely to their ultimate goal of moving to a new space is a key skill. Come prepared to know what you need to accomplish in the meeting, keep an eye on the time, and be sure to summarize conversations to ensure all parties are clear regarding the next steps and decisions.
  • Empathy – Like all projects, often the work being asked from the department stakeholders is often the “Other duties as assigned” part of their job description. Pay attention to facial expressions, voice tone, and nonverbal cues. Always share appreciation and recognition of accomplishments. When asking for something, ensure the requested timeline is achievable and, if possible, build time in the meeting to work together to complete tasks as a group.

Pro Tip: When onboarding new members to your team to work on an enabling project, take the time to orient and highlight these skills. Take the time to assess your approach and ask those leading successful projects what skills they find advantageous to accomplishing goals.

Baseline Tools to Get the Job Done

The next question to ask yourself is “How am I going to make this happen?” Establishing tools to support how you manage the work will allow you to adjust and refine them depending on the type of enabling projects you are delivering. Below is a list of baseline tools used to support enabling projects:

  • Task List—Although your to-do list might be shorter than the hundreds of tasks required to support a traditional Transition and Activation, readiness activities need to be accomplished to ensure a successful move. Having a centralized tracking method ensures all stakeholders are aware of their assignments and deadlines. The Yellow Brick Our team leverages Smartsheet, but Excel or Lists are great alternatives to track and manage Task Lists.
  • Timeline – Like any project, it is important to understand the key milestones associated with the project, including when the space is ready,  deinstall and reinstall dates of equipment, and Day 1. Once you have a handle on the timeline, create a baseline timeline that can be customized for each project based on the milestones.
  • Move Roster – Develop a list of staff moving to the new space, including badge numbers and from-to office/space assignments. Be sure to include a list of equipment to ensure you have the right resources to support de-installing and reinstalling equipment.
  • Orientation and Training Tools – When moving into a new environment, it is a best practice (if not a regulatory requirement) to develop educational tools to support orientation. Tools can include Welcome Packets, education modules, and vacated space checklists. Include information about parking, access, hours of operation, work orders, and staff amenities to support a smooth transition into their new home.

Pro Tip: Develop a folder structure to store project documents and provide access to key stakeholders. Include a Project Dashboard that displays key metrics, so stakeholders can understand the status of each project.

Enabling projects are the predecessor for larger, more complex Transition and Activation projects. By taking the advice shared and refining it to fit your needs, you will be on your way to successfully managing make-ready initiatives.

 

Rethinking Emergency Department Wait Times: A National Imperative

Written by Jenabeth Ferguson on . Posted in Featured Articles.

By Rhonda Malone​​​​ Wyskiel, RN, MSN, EDAC, LSSGB
HORD COPLAN MACHT

It was a Wednesday night in a bustling urban hospital when Sarah, a young mother, rushed her feverish toddler into the emergency department (ED). The waiting room was packed, parents with crying children, elderly patients clutching their chests, and others staring at the clock, frustration etched on their faces. Sarah’s child was eventually seen, but not before hours passed in uncertainty and growing fear. This scene isn’t unique to one hospital or city—it’s a daily reality in EDs across the United States.

ED wait times are more than just numbers on a spreadsheet. They represent moments of anxiety, missed opportunities for timely care, and, in the worst cases, preventable harm. The problem isn’t new, but it’s growing more urgent. With EDs acting as both the safety net and the front door to healthcare, solutions require more than temporary fixes—they demand systemic change, innovative thinking, and a commitment from healthcare leaders, designers, and policymakers alike.

The Scope of the Problem Nationally, EDs serve as both the safety net and the front door of healthcare. With over 130 million annual visits to U.S. emergency departments, the demand has far outpaced capacity (CDC.gov). Key contributing factors include:

  • Increased Patient Volumes: Aging populations, rising chronic disease prevalence, and limited access to primary care drive more patients to EDs.
  • Staffing Shortages: Workforce challenges, including nurse and physician burnout, exacerbate capacity constraints.
  • Behavioral Health Crisis: EDs are increasingly serving as default care sites for patients with mental health and substance use issues due to insufficient behavioral health resources.
  • Boarding Delays: Patients awaiting inpatient beds often occupy ED resources for extended periods, causing bottlenecks.

Innovative Models for Improvement Despite these challenges, hospitals across the country have implemented innovative models to reduce wait times and improve patient flow:

  1. Vertical Care Models: By treating lower-acuity patients in seated areas rather than traditional beds, EDs can increase throughput and reduce bottlenecks.
  2. Discharge Lounges: Dedicated spaces for patients awaiting final steps in discharge free up valuable ED bed space.
  3. Observation Units: These units provide short-term care and monitoring for patients who may not require full inpatient admission.
  4. Real-Time Data Monitoring: Advanced analytics platforms offer real-time insights into patient flow, helping teams anticipate and address bottlenecks proactively.

A Design-Driven Approach Physical design plays an often-underestimated role in addressing wait times, but it’s not a silver bullet. While thoughtful layouts, flexible treatment spaces, and efficient wayfinding can improve throughput and reduce bottlenecks, they cannot fully address the systemic issues driving ED overcrowding. Challenges like staffing shortages, limited inpatient capacity, and behavioral health crises require operational and policy solutions. Hospitals can’t simply ‘build their way out’ of these problems—design must work hand-in-hand with broader systemic reforms to create meaningful, lasting change. Thoughtful ED layouts that incorporate clear wayfinding, flexible treatment spaces, and separate zones for high- and low-acuity patients can significantly impact efficiency.

  • Triage Redesign: Implementing rapid triage protocols reduces initial assessment time.
  • Private and Secure Spaces for Behavioral Health Patients: Creating dedicated environments reduces risks associated with overcrowding and patient agitation.
  • Family-Friendly Waiting Areas: Enhancing waiting room comfort reduces perceived wait times and improves patient satisfaction.

System-Level Reforms Are Essential While operational and design improvements are critical, broader system-level changes are equally necessary:

  • Investment in Post-Acute Care: Increasing capacity in rehabilitation and skilled nursing facilities can reduce ED boarding.
  • Telemedicine Integration: Virtual consults for non-emergency cases can alleviate physical ED overcrowding.
  • Community Partnerships: Collaborations with local health services can provide alternative care pathways for non-acute patients.

Personal Insights and Reflections Early in my career, while working on ED improvement initiatives across multiple healthcare systems, I witnessed firsthand how small operational changes could lead to significant improvements in patient flow and staff satisfaction. These experiences shaped my understanding of the interconnected factors driving wait times in emergency care. I’ve observed that the most successful interventions share three common threads:

  1. Leadership Commitment: Executive sponsorship ensures initiatives are prioritized and resourced appropriately.
  2. Frontline Staff Engagement: Empowering nurses, physicians, and support staff to co-create solutions fosters ownership and sustainability.
  3. Continuous Improvement Culture: ED performance must be monitored, and interventions adjusted based on real-time feedback.

One example I encountered was the implementation of a discharge lounge at a mid-sized hospital. The space, staffed by nurses, allowed patients cleared for discharge to wait comfortably while final paperwork and transportation arrangements were completed. This intervention reduced bed occupancy times and improved overall ED throughput.

The Road Ahead Sarah’s story isn’t just about one mother’s anxious night in an overcrowded waiting room—it’s a reflection of a healthcare system straining under immense pressure. Every delayed diagnosis, every frustrated patient, and every overburdened healthcare worker is part of this narrative.

Addressing ED wait times isn’t about quick fixes—it’s about reimagining how we design, staff, and operate our emergency departments. Hospitals, architects, policymakers, and communities must collaborate to implement sustainable, thoughtful solutions that put patients and providers at the center.

The time to act isn’t tomorrow—it’s now. For Sarah, her child, and the countless others who walk through those ED doors every day.