Faculty Profile:

Fernanda PiresSenior Healthcare PlannerBallinger
Fernanda's passion lies in listening to and learning from client’s experiences to create innovative and beautiful spaces that facilitate process and flow in response to each unique client’s culture. She believes EBD, Research and Lean complement each other in identifying challenges in current processes and provide clear and easy to use tools to address them. Used together, these strategies make staff engagement fun and exciting and provide the buy-in necessary in Healthcare projects. Lean allows staff to fully understand the delivery process and have ownership of the changes necessary to improve it. Improved patient and staff satisfaction and outcomes are a natural result of this process. She believes in projects where every team member has a voice and work in a collaborative manner.