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Thursday, September 29, 2022  |  9:45 AM - 10:45 AM

Open to Conference Attendees Only

Setting a New Standard: A Multi-Specialty Clinic Transformation Story

SPEAKERS
 
Jennifer Burgess, RN, BSN, MBA, CMPE
Assistant Vice President of Children's Services and Pediatric Research, Atrium Health
 
Jennifer Jackson, MHA, BSN, RN
Administrative Director, Atrium Health
 
Carolyn Johnson, AIA
Architect, Little Diversified Architectural Consulting
 
Roger Wilkerson
National Healthcare Studio Principal, Little Diversified Architectural Consulting

The Levine Children’s Outpatient Specialty Center is setting the new standard for multidisciplinary outpatient care. Our session studies the transformation of a 6-level 170,000 SF MOB from diverse tenants to a Pediatric Multi-Specialty Clinic. The multi-phase master plan features The HEARTestYard Congenital Heart Center as the 1st completed phase. This case study will explore 5 key objectives identified during initial visioning sessions. • A clinic module that functions for all specialties • Playful, interactive spaces to enhance patient experience • Infrastructure upgrades to support future modification & growth • Reimagine the building’s image • Plan for future expansion We’ll discuss our collaborative planning approach with key stakeholders. We’ll share strategies for navigating within a restrictive column grid, aging infrastructure, and achieving optimum public spaces and clinic modules that provide positive distractions, beautiful wayfinding, and an abundance of natural light.

LEARNING OBJECTIVES
 
1: Attendees will understand how to employ key objectives identified during visioning for use as a decision-making tool.
2: We’ll share specific clinic modifications required to achieve a multidisciplinary specialty center through on-stage/off-stage design strategies.
3: Attendees will understand medically complex pediatric patients and their families to eliminate barriers and exceed customer experience expectations.
4: Attendees will learn strategies for achieving optimum healthcare spaces while navigating various restrictions and challenges.
 
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