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Tuesday, September 27, 2022  |  10:00 AM - 11:00 AM

Open to Conference Attendees Only

Mission Control: Strategies for Designing Centralized Care Centers

Parveen Chand, MHA, FACHE
Interim President South Region of Ascension St. Vincent's Indiana, Indiana University Health Academic Health
Corey M. Gaarde, FHIMSS, CPHIMS
Associate Principal, Project Executive, IMEG Corp
Mike Lawless, PE, LEED AP
Principal, Director of Innovation, IMEG Corp.
Dr. Ryan Walsh, MD, M.M.M.
Chief Medical Information Officer for Ambulatory Care and Population Health, Memorial Hermann

Establishing a comprehensive “care coordination command center” can transform a hospital’s approach to improved operations and management. These command centers employ a multi-disciplinary team approach to manage holistic building operations and the patient and caregiver experience to ensure the best outcome for everyone and the most efficient use of resources for the healthcare system. Care coordination command centers are most successful when caregivers and healthcare administrators collaborate with designers, engineers, and vendors to design a facility with the patient and the caregiver at the center. This presentation, given by an academic healthcare organization executive, engineer, and healthcare technology advisor will discuss potential strategies using patient and caregiver input, real-time data, operational planning, and technology to design new models of care while improving efficiency, reducing medical waste, and creating a better patient and caregiver experience

1: Perceive the broader consolidation of service lines to maximize efficiencies while improving the patient and caregiver experience.
2: Understand the level of upfront planning and organizational engagement that is required to develop a comprehensive strategy.
3: See the impact of a strategy on the design, build, activation and ongoing continuous improvement processes.
4: Recognize the potential outcomes of designing and implementing a centralized care center strategy.