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Tuesday, September 27, 2022  |  11:15 AM - 12:15 PM

Open to Conference Attendees Only

Adaptability, telehealth and COVID - shaping outpatient clinic design!

Rob Forney
Director, Oculus Inc.
Ali Summerford, NCIDQ, RID, LEED ID&C, EDAC
Interior Design Director, Oculus Inc.
Mollie West, MHA, FACHE, FHI
Senior Healthcare Planner, Office of Construction & Facilities Management

Decentralizing care using outpatient clinics is ideal for bringing accessible primary care & specialty services to communities that can't or don't want to travel to urban medical centers. To facilitate this delivery of care, clinics based on Patient Aligned Care Teams (PACT) utilize evidence-based design strategies as a basis for better delivery & outcomes. Before COVID-19, these clinics concentrated on 2 core modalities: primary care & mental health. The innate flexibility of the PACT module provided minimal impact on surge & adaptability planning due to COVID-19 & increase in telehealth usage. This allows for integration of evolving treatment modalities, new processes & practices, & expansion of whole health & specialty care services. Speakers will explore the development of an outpatient clinic using the PACT model, with key takeaways on strategies implemented prior to the pandemic, its pivot during the pandemic, and best practices to build in flexibility for future populations.

1: Assess Covid’s impact on telehealth and return to clinic (RTC) care for primary care, specialty, and mental health populations.
2: Demonstrate return on investment for long-term leases using the PACT model in designing outpatient clinics.
3: Apply lessons learned from outpatient clinic case studies before, during and post-Covid by adjusting design for multi-functional use.
4: Integrate the PACT model as a best practice for future flexibility to allow a shift in care modalities to meet changing demands.
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