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Wednesday, December 8, 2021  |  9:45 AM - 10:45 AM

Open to Conference Attendees Only

Standardizing Outpatient Clinic Layout to Achieve Desired Outcomes

Preeta Bajaj
Senior Medical Planner, HKS, Inc
Robert Canina, BA, MS, ACHE
System Executive Director of Construction and Energy Services, Baptist Health
Steven G. Jacobson, AIA, Lean Six Sigma CE, LEED AP
Regional Director | Executive Vice President, HKS, Inc
Douglas Reed, FACHE, CMPE
Vice President, Operations East Region, Baptist Health Medical Group

Outpatient clinics lend themselves to a higher level of standardization due to the type of functions performed and the degree to which these functional requirements are consistent from building to building. In this presentation we will share a standardized clinic module design and the user-centered design process utilized to develop the layout. Field research-based tools were applied to gain feedback from two completed existing clinic buildings to determine key challenges and opportunities for improvement. Additional design requirements were developed hand in hand with the client's strategic and operational vision. The impact of COVID-19 and telehealth on both key planning unit's and design was discussed in depth and reflected in the layout. With significant user input we developed a flexible module that can be utilized for both Primary and Specialty care clinics and is being rolled out for various sized projects for a renowned healthcare system in the state of Kentucky.


1. Demonstrate how a flexible standardized module is utilized for primary and specialty care clinics in various sized healthcare buildings.
2. Discuss how design standardization can impact key patient, staff, operational and strategic outcomes.
3. Learn about research-based tools and how they were used to inform the design of outpatient clinic module.
4. Explore the impact of the pandemic and telehealth on current clinic design.

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