Tuesday, December 7, 2021 |
4:15 PM - 5:15 PM
Open to Conference Attendees Only
Welcome to the Neighborhood: The Transformation of a Premier Cancer Program
As Cedars-Sinai Cancer’s nationally ranked oncology services grew in reputation, a new system-wide Neighborhood Strategy emerged that included construction of six clinics throughout the Los Angeles area, elevating Cedars-Sinai as the largest single oncology care provider in California. In tandem, leadership also decided to elevate the holistic flagship cancer center out of the basement of the main hospital and co-locate infusion services and specialties on the 7th floor of the Advanced Health Sciences Pavilion. The client's focus was elevating the patient care experience within their expanded network of oncology clinics throughout Southern California ensuring that every patient has access to the most advanced care available within their communities. This session shares how the team created great experiences for patients and staff by promoting operational efficiency and improved clinical outcomes through a Neighborhood concept on the 7th floor. By reinforcing connection and familiarity with patients, their care team, and the healthcare environment, the project creates one-stop communities of care delineated by cancer specialties. Pre- and post-occupancy evaluations will demonstrate improved efficiency, improved experience, and highlight a model for managing demand and throughput in the clinics.
1. Apply unique oncology patient 'voice of the customer' values into planning options that promote sense of community and well-being.
2. Learn how this Neighborhood concept improved throughput, reduced treatment durations and travel distances, as told through pre- and post-occupancy results.
3. Learn how this Neighborhood concept provided staff-focused collaborative work environments and other operational efficiencies.
4. Learn how the team conceptualized holistic healing environments through sustainability, integration of art, and maximizing access to natural light.