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Tuesday, December 7, 2021  |  8:00 AM - 9:00 AM

Open to Conference Attendees Only

The Clinical Curator - A Reimagined Paradigm in Patient Experience

Brittany Cook
System Vice President, Neurosciences, Norton Healthcare
Char Hawkins, IIDA, LEED AP, NCIDQ
Senior Interior Designer, DesignGroup
David Sun, MD, PhD
Executive Medical Director Norton Neuroscience Institute, Norton Healthcare

When patients choose Norton Neuroscience Institute, they are not just choosing their neurologist or neurosurgeon, they are choosing a nationally-recognized, collaborative care team ensures that patients are getting the best and most innovative care. Enveloping their care teams into one comprehensive Institute, Norton’s strong visionary stance positively led this neuroscience service line to curate a patient experience while balancing the many complex space requirements that come with its subspecialties. Administrative and clinical leadership were the driving force for fostering change. Using a case study approach, we’ll take a journey through the challenges & solutions of the neuro patient and how Norton Healthcare reimagined the process in the development of their 48,000 SF outpatient Institute. From the alignment of services in the inpatient and outpatient setting, to the engagement sessions with both patients and staff, this institute truly is a work of art come to life.


1. Understand the cultural and organizational strategies to truly curate the patient experience with education and flexibility in mind.
2. Understanding both the staff and patient pain points in a clinical environment that deals with cognitive and mobility impairments.
3. Tailor a space for a highly specialized clinical environment today, while maintaining flexibility to accommodate any clinical department in the future
4. Lessons learned in driving the vision / culture of operations for the health system.

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