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Tuesday, December 7, 2021  |  4:15 PM - 5:15 PM

Open to Conference Attendees Only

Integrating Technology to Enhance Patient and Family Experience

Michael D. Aubin, FACHE
Hospital President, Wolfson Children's Hospital
Cicely D. Brooks, MSN, RN, C-EFM, NE-BC, FABC
Vice President, Patient Care Services and Chief Nurse Executive, Wolfson Children's Hospital and Baptist Medical Center Jacksonville
Franklin H. Brooks, AIA, ACHA
Client Executive, FreemanWhite
Margaret Cervantes, AIA, EDAC, LEED AP.
Creative Lead, Philips Healthcare

Faced with growing need for critical care for neonatal and pediatric patients, Wolfson Children's Hospital in Jacksonville is expanding its NICU and PICU services with a new, seven-story 100+-bed tower. Technology will play a crucial role in bringing these vulnerable patients back to health and enhancing the experience of patients' families. Each new patient room will integrate EMR tools to manage patient charts, results, and procedures; a network that enhances patient engagement, including parent education and entertainment modules; and a dashboard of predictive analytics that flags areas of concern in treatments. In addition, the rooms feature design elements to control environmental factors that affect patients' health, as well as areas for families to stay together. This session will explore the technologies available for use in the NICU, how they can improve patients' outcomes, promote family involvement in care, and improve the experience for both patients and their families.


1. Understand how the goals and vision have translated into defined solutions and Key Performance Indicators for the new NICU
2. Implement environmental design elements such as cycle lighting and sound buffering in critical care
3. Develop an optimized clinical and experiential service blueprint for a family-centered and state-of-the-art NICU
4. Evaluate the technology available for NICUs to improve clinical outcomes, including a NICU Analytics Platform for clinical decision-making and enhanced tools for parent engagement