Session Detail

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Tuesday, December 7, 2021  |  1:00 PM - 2:00 PM

Open to Conference Attendees Only

Keep it Lean and Simple: Developing Future Ambulatory Surgical Services

Bob Gesing AIA
Principal, National Healthcare Practice Leader, TrinityNAC
Les Matthews, MD
Chief of Orthopedic Surgery, MedStar Health

The impact of the COVID pandemic has greatly impacted healthcare delivery in so many ways. The pandemic has accelerated a growing desire among providers to acquire or expand into the surgery center business. One of the biggest drivers of this shift has been eroding hospital patient volumes due to fears of contracting COVID-19. Patients are more reluctant now than ever to go into a hospital setting when there is an alternative setting focused on just what the patient is looking for. Ambulatory Surgery Centers, smaller and focused, reflect a “safer and more convenient” choice for patients. With increasing services to ASCs, the risk is exporting the complexities and inefficiencies of the hospital mindset as well! This session will provide real life examples and recommendations from the surgeon, nursing and design perspective on what TO DO and NOT Do to ensure your future surgical operations are efficient, adaptable, profitable and create an exceptional patient experience.


1. Understand from a surgeon’s perspective how to improve throughput and build consensus, including incentives to increase utilization and loyalty.
2. Gain insight on efficient staffing protocols and operations from a for-profit operational perspective to streamline staffing and workflow.
3. Explore operational and programmatic analytics and organizational models to create right-sized programs and efficient, adaptable, expandable plans.
4. Be introduced to experiential care mapping techniques that will ascertain the “Bright Spots” and “Pain Points” for patients, family and staff.


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