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Webinar: Thursday, July 11, 2013, 2:00 PM ET, 1:00 PM CT, 11:00 AM PT
"Time to go on a Diet": The Un-Supersizing of Healthcare Facilities
REGISTRATION WILL BE AVAILABLE SOON!
Growth is understandable. The anticipated impact of the Affordable Care Act on operations and finances will require a reevaluation of priorities. Hospital construction cost continues to increase. Demand for services will grow as 30 million newly insured enter the system and aging baby boomers require greater service. Yet with all these increased demand for services and facilities reimbursement is expected to decrease. What are healthcare organizations to do? Demand and economic realities are driving the need to do more with less and develop planning strategies and design solutions that reverses the decade long trend for facility expansion. This session will present a case history of one healthcare organization’s attempt to accomplish this outlining the approach, processes, and reaction from executive physicians and clinical staff and specific outcomes.
Learning objectives:
- Explore a history of healthcare facility growth trends and metrics over the past 10 years
- Outline the approach used to successfully navigate staff to embrace the concept that “less is more” and to reevaluate current operational patterns
- Provide a summary of reactions from staff and specific steps underway to transform the culture to align with the new operational patterns
- Present specific results of the design process including comparison of area and cost to best practice metrics
SPEAKERS:
Chuck Adams, Director of Lean Six Sigma, Genesis Healthcare System
Dave Brown, Director-Global Construction Practice, Navigant
Bob Gesing AIA, Principal, Trinity Health Group
Earn 1 AIA Learning Unit!
WHEN:
Thursday, July 11, 2013, 2:00 PM ET, 1:00 PM CT, 11:00 PM PT
REGISTRATION WILL BE AVAILABLE SOON!
Questions? Contact 203-371-6322.
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Thursday, March 7, 2013
Customer Experience Design and the Physical Environment
This presentation will review the concepts and applications of Customer Experience Design for the physical environment. Customer Experience Design (CED)is a deliberate plan to connect the messages of Brand Promise with actual experience through all avenues of communication and the physical environment.
CED provides an opportunity to create an environment that reflects your Brand, celebrates the uniqueness and excellence of your organization, builds philanthropy, customer loyalty, and improves staff morale in a sustainable and measurable way. It brings into coherence Interior Design, Wayfinding, Art Programs, Customer Service Initiatives, Patient Experience Initiatives, Marketing and Philanthropy messages.
Annette Ridenour, President of Aesthetics will present several case studies to demonstrate methodology and positive organizational change.
Learning objectives:
- Learn key components of a physical design experience assessment.
- Learn simple inexpensive physical design improvement ideas.
- Learn how to apply measurement to customer experience improvement.
Thursday, May 9, 2013
The Dimensionality of Planning: Incorporating Simulation & Master Planning
Master Planning is the basis of the design process used to forecast physical improvements for future requirements. This process has used many successful strategies to assist hospitals to predict future needs. As evidence based design keeps pace with evidence based medicine the predictive aspects of a master plan must be current with forecasting technologies. Traditional planning must be augmented with a tool that is both scientific and sustainable well after planning activities are complete. Simulation Modeling is a tool used in the manufacturing industry for decades. It is not an alternative to master planning but a value add that can investigate capacity and utilization in an evidenced based manner incorporating qualitative and quantitative data. This presentation will demonstrate through a case study how simulation modeling can be used to enhance the traditional master planning process and provide the design team and owner with predictive information to make informed decisions.
Learning Objectives:
- Identify the evidence-based components of simulation modeling in a master planning process
- Compare and contrast a traditional master planning process vs. master planning with simulation modeling
- Learn the value of incorporating modeling and simulation parameters in master planning
- Understand how modeling and simulation can bridge the information gap between healthcare designers and healthcare clients
