Thursday, September 19, 2019 | 8:30 AM - 9:30 AM
Open to Conference Attendees Only
Designing and Operationalizing a Children's Treatment Centre
Principal, Hofmann PM Inc.
VP Quality Performance and Operational Excellence, ErinoakKids Centre for Treatment and Development
When Ontario’s largest Children’s Treatment Centre was faced with the opportunity to create three new purpose built facilities, they were enfranchised with a new horizon of possibilities and challenges. The ambit of new technology and variety of new spaces far exceeded anything to which the organization previously had access and the opportunities for transforming service delivery were staggering. To fully capitalize on the opportunity, a sizeable transformation was required to not only design these facilities but to also operationalize them through re-designing operations and reorganizing staff from their existing structures, spread across 11 smaller buildings.
The organization undertook a journey rooted heavily in staff engagement and dialogue to prepare for and support the coming change. This presentation explores first how the design caused the building itself to be developed as a tool for therapy, learning and teaching and then explores how process redesign lead to the successful development of workflow validation techniques.
- Examine how the building introduced innovative approaches to learning through integrated technology such as the use of multi-sensory engagement
- Measure the value of outdoor landscaping in the treatment of 5 different therapy typologies
- Transform daily routine and activity into a learning opportunity such as creative play and gross motor development through the use of climbing walls
- Expose key building elements to reveal inner components for educational value through the use of truth windows and interactive play