Session Detail

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Wednesday, September 18, 2019  |  4:15 PM - 5:15 PM

Open to Conference Attendees Only

Rebuilding an Ambulatory Care Network: The Results of Starting from Scratch

John Duggan
Vice President Real Estate Operations, Reliant Medical Group Inc.
Michael Gerhardt
Vice President L, Leggat McCall Properties LLC
Richard Pizzi, AIA
CEO, Healthcare Studio Leader, Lavallee Brensinger Architects
Danielle Santos, AIA, EDAC, LEED AP
Principal, Lavallee Brensinger Architects

The Reliant Medical Group embarked on an ambitious patient care transformation project to evaluate and change its healthcare delivery system and develop facilities to support this new care model. This presentation will share the results of creating over 400,000 square feet of space across 9 locations to support 14 ambulatory practices in a new, innovative care model in 36 months. Team members will share their implemented process and approach, how they addressed site selection, the effective use of a multifaceted prototype tied to a dynamic project cost model, and how they dealt with unforeseen challenges along the way. Resulting construction projects include both ground-up new construction and adaptive reuse of nontraditional healthcare structures, specifically retail locations. Locations across Central Massachusetts include: Auburn, Holden, Leominster, Milford, Shrewsbury, Webster, Westborough, and Worcester.

Learning Objectives:

  1. Evaluate innovative, flexible ambulatory care planning models and state-of-the art systems.
  2. Obtain a multifaceted prototype to evaluate multiple locations and critical financial and site/building due diligence considerations.
  3. Identify the economic, operational, and organizational brand opportunities typically achieved on a large project.
  4. Hear lessons learned from integrating stakeholders, transforming traditional retail space, and staggering occupancy across multiple sites & practices.
SESSION FOCUS AREAS: = Generative Space = NOAH