Session Detail

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Wednesday, September 18, 2019  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

Reimagining Lean Design - Process Neutral Looks to the Future at MetroHealth

Mark Bultman
Vice President/Healthcare Principal, HGA
Walter Jones, Jr., AIA, LEED, EDAC
Senior Vice President, Campus Transformation, The MetroHealth System
Kurt Spiering FAIA, ACHA
Vice President/Healthcare Principal, HGA
Terri Zborowsky, PhD, EDAC
Research Specialist, HGA

Traditionally, Lean seeks to eliminate waste and optimize operations. Applying Lean, MetroHealth in Cleveland developed an innovative “process neutral” approach for its Campus Transformation that anticipates changes in technology and care delivery, now and in the future. To achieve process neutral goals, MetroHealth and HGA formed an Innovation Team focused on Lean operational improvement, space optimization, evidence-based design, environmental sociology, and technology. Through pre-design workshops, the team rethought everything about flexibility in space and operations. This included new care delivery methods and processes, eliminating over-specialized spaces, and looking for synergies between clinical areas and operations to think universally. This session focuses on the I-Team’s Lean, process-neutral approach to achieve outcomes aligned to organizational values, as illustrated through several design challenges and solutions for the new campus—a gift to the community.

Learning Objectives:

  1. Understand how to apply Lean to plan for operational efficiency now and in the future.
  2. Leverage “Process Neutral” to increase your capital investment value.
  3. Develop your own Innovation Team to create cost-effective flexibility.
  4. Preview the planning outcomes that fulfills the promise to the community with an elegant, cost-effective, sustainable, and patient-focused hospital and Campus Transformation.
SESSION FOCUS AREAS: = Generative Space = NOAH