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Wednesday, September 18, 2019  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

Is your Emergency Department sending an SOS?

Anthony Bucki, DNP, MSN, RN
Director of Emergency Services and Trauma, Morris Hospital
Christopher Haedt, AIA, NCARB, LEED AP BD+C
Designer, Project Architect, DesignGroup
Regina J. Hymer, RN, DNP, CENP
VP, Patient Care Services / CNO, Norton Brownsboro Hospital
Angela Kolosky, AIA, NCARB, LEED AP BD+C
Project Architect/Healthcare Planner, DesignGroup

First impressions are critical and they are often formed during a patient’s trip to the Emergency Department. It’s in the Emergency Department where patients make judgements about the overall hospital’s level of care and patient experience. Yet, overcrowding, inadequate communication, a lack of patient privacy, poor pain control, and uncomfortable ED environments all continue to be issues that impact patients’ experiences of care and as a result remain areas of focus for ED leaders. So how does a system know if their current model is working and aligns with the healthcare brand and clinical goals? This in-depth presentation focuses on clinical innovation and efficiencies that are happening inside Emergency Departments at two different healthcare systems – and the architectural response to each. Important considerations to delivering care will be shared with a focus on aligning with your hospital goals while responding to the patient experience.

Learning Objectives:

  1. Learn to evaluate different operational models relative to key demographics based on your healthcare system
  2. Be able to evaluate ED models on patient-centered metrics, including door to provider time, left without being seen rate, and number of movements per patient to make the right decisions for your system.
  3. Understand the impact of the operational changes beyond the built environment and solving your ED issues may not be a “one size fits all approach”.
  4. Understand the business case for how the ED serves as the gateway to other parts of the facility, as well as how it reinforces the overall brand for the system.
SESSION FOCUS AREAS: = Generative Space = NOAH