Wednesday, September 18, 2019 | 3:00 PM - 4:00 PM
Open to Conference Attendees Only
Is your Emergency Department sending an SOS?
Director of Emergency Services and Trauma, Morris Hospital
Designer, Project Architect, DesignGroup
VP, Patient Care Services / CNO, Norton Brownsboro Hospital
Project Architect/Healthcare Planner, DesignGroup
First impressions are critical and they are often formed during a patient’s trip to the Emergency Department. It’s in the Emergency Department where patients make judgements about the overall hospital’s level of care and patient experience. Yet, overcrowding, inadequate communication, a lack of patient privacy, poor pain control, and uncomfortable ED environments all continue to be issues that impact patients’ experiences of care and as a result remain areas of focus for ED leaders. So how does a system know if their current model is working and aligns with the healthcare brand and clinical goals? This in-depth presentation focuses on clinical innovation and efficiencies that are happening inside Emergency Departments at two different healthcare systems – and the architectural response to each. Important considerations to delivering care will be shared with a focus on aligning with your hospital goals while responding to the patient experience.
- Learn to evaluate different operational models relative to key demographics based on your healthcare system
- Be able to evaluate ED models on patient-centered metrics, including door to provider time, left without being seen rate, and number of movements per patient to make the right decisions for your system.
- Understand the impact of the operational changes beyond the built environment and solving your ED issues may not be a “one size fits all approach”.
- Understand the business case for how the ED serves as the gateway to other parts of the facility, as well as how it reinforces the overall brand for the system.