Session Detail

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Wednesday, September 18, 2019  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

Sustaining Motivation by Design - A Caregiver Perspective

Colleen Borrelli
Vice President, Patient Experience, Burke Rehabilitation Hospital

The Caregiver Center at Burke Rehabilitation Hospital is the first caregiver support center within a rehab hospital in the U.S. Burke’s patients have often experienced a life-changing illness or injury that affects not only the patient, but also their support system. The Center was created to provide much-needed respite, resources, and motivational guidance for the patient’s care team. Caregivers can experience the emotional and mental anguish associated with their responsibilities which can create a negative impact on the patient’s recovery process. To help combat this stress, a dated clinical setting in the heart of the hospital was transformed to celebrate the patient-centered-care Burke is known for. Collaboration with focus groups, patients, caregivers and the design team brought in the healing power of nature, joyful elegance, engaging visuals, and custom-tailored support programs resulting in an uplifting center where visitors leave empowered to embark on their recovery journey.

Leraning Objectives:

  1. Understand why designing for caregivers is a vital undertaking to deliver effective patient recovery.
  2. Discover new design strategies to invite playful moments in times of stress and sadness.
  3. Explore how motivating architectural features nudge caregivers towards a more joyful state of being.
  4. Observe the effects of user-centered design methods and how to apply them to your facility.
SESSION FOCUS AREAS: = Generative Space = NOAH