Session Detail

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Wednesday, September 18, 2019  |  8:15 AM - 9:15 AM

Open to Conference Attendees Only

Home Base: Embracing High Performance Workspace in Behavioral Health

Amy Fitzpatrick
Senior Administrative and Finance Director, Home Base
Joseph Flynn, LEED AP
Senior Project Director, Margulies Perruzzi Architects

Behavioral health institutions face challenges when aligning the human needs of patients with the professional requirements of clinicians. The mandate of privacy in counseling usually dictates a facility plan densely populated with offices, which often sit vacant due to varying office hours. To address this, Home Base, an MGH behavioral health program serving veterans with PTSD, decided to embrace a high-performance design for a new clinic. After a practice usage analysis, Home Base pursued an address-free environment that carefully separated patient/public and staff/private spaces. All therapy rooms are unassigned consult spaces for clinicians, who abandoned the private office model in favor of sharing treatment and respite areas with patients. The design provides flexible space with technology, promotes a "living room" feel, and maximizes patient privacy. This session will use Home Base as a case study for pursuing innovative workplace strategies in behavioral health environments.

Learning Objectives:

  1. Explore what clinical and administrative factors must be considered when adopting a high-performance based behavioral health center.
  2. Evaluate specific design tools that can be used to ensure security and privacy are achieved when designing a more open, flexible clinic.
  3. Understand how built-in design flexibility enables a variety of clinical and administrative functions to integrate more seamlessly.
  4. Learn how technology supports a successful user experience for both patients and staff/caregivers.
SESSION FOCUS AREAS: = Generative Space = NOAH