Session Detail

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Tuesday, September 17, 2019  |  3:00 PM - 4:00 PM

Open to Conference Attendees Only

Healthcare expansion is the name of the game - insights from the real world

Gene D. Barber
System Vice President, Facilities & Support Services, Henry Ford Health System
Matt Mastay
Project Manager | Primary Care, Henry Ford Health System
Bonny Slater, ASID, NCIDQ, LEED AP
Regional Health & Wellness Leader, Gensler

Creating a new vision for ambulatory care is one thing, but what does it take to operationalize it? The Henry Ford Health System developed an ambitious vision to transform ambulatory care in the Detroit region and construct multiple ambulatory care centers in rapid succession. Their vision included massive operational and cultural changes to move them from a collection of siloed practices with dedicated resources to a fully integrated system with shared resources. Operational changes included everything from new staffing models and roles to space utilization and billing structures. With the first building going online in a year, this meant strategies to allow the phased adoption of new processes, services, and technologies. Learn about Henry Ford Health System's vision, the challenges they faced in changing their culture and operations, the importance of change management, and how design played a role.

Learning Objectives:

  1. Explain Henry Ford Health System's vision for the future of ambulatory care in the Detroit region.
  2. Examine the challenges associated with rapid adoption of a new ambulatory care model, and specific strategies for engaging stakeholders in the development of solutions.
  3. Evaluate the change management strategies employed throughout the process and the success of various efforts.
  4. Demonstrate how design plays a role in facilitating operational and cultural change in the ambulatory care setting.
SESSION FOCUS AREAS: = Generative Space = NOAH