Session Detail

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Tuesday, September 17, 2019  |  1:45 PM - 2:45 PM

Open to Conference Attendees Only

The Need to be Nimble: Building Activation and Transition Tools

Roxanne Butler, MSOD, BSN, RNC
Clinical Manager, Blue Cottage of Cannon Design, Inc.
Julia Ingram Fetzer, MBA
Chief Operating Officer, Blue Cottage of Cannon Design
Kathy Schmitz, RN
IPMO Director Operational Planning and Design, Maricopa Integrated Health System
Vicki L. Staples, MEd, CPRP
Director of Outpatient Behavioral Health Services, Desert Vista Behavioral Health Center - Maricopa Integrated Health System

Transitioning to a new hospital or large ambulatory site is a monumental undertaking. Significant effort is made to ensure the facility can open on time and under budget with minimal impacts to existing operations. Organizations often need to fast track new building activation measures. Hospital resources can be challenged further with multiple buildings opening during similar timelines. The session illustrates how opening 12 sites over six-years is standardized by utilizing key tools and standard processes. MIHS and Blue Cottage utilize adaptive piloting for operations with each go-live to rebuild their already overburdened family health network. This was done with a focus on developing standard workflows, employing templated training tools, shared user groups, and leveraging lessons learned. The result from this approach to primary care delivery is skilled, cross-trained staff that are informed about their workflows and ready to work in any location upon opening.

Learning Objectives:

1. Evaluate a model of integrated building activation and staff training efforts to ensure successful staff training before the transition to new facilities
2. Assess tools and processes to successfully fast track a facility activation with minimal impacts to operations
3. Summarize key lessons learned from adaptive piloting of multiple facility go lives within similar timelines 
4. Provide a framework for project teams to be both effective and flexible in building activation efforts while not sacrificing training or patient care

SESSION FOCUS AREAS: = Generative Space = NOAH