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Tuesday, October 9, 2018  |  4:15 PM - 5:15 PM

Open to Conference Attendees Only

Room with a View: How Staff Engagement Led to a Shared Vision of the Future

Helene Burns, MSN, RN, NEA-BC
Chief Nurse Executive and Vice President of Clinical Services, Jefferson Health New Jersey
Lisa Dutterer
Chief Administrative Officer, Jefferson Cherry Hill Hospital
Gabryela Feldman, EDAC, CLGB, LEED Green Associate
Senior Associate, CallisonRTKL
Mark Palmer, AIA, LEED AP BD+C, CLGB
Senior Associate Vice President, CallisonRTKL

Despite strong leadership and quality staff, the aging infrastructure of Jefferson Health’s New Jersey hospitals needed modernization. Double-occupancy rooms and a lack of facility standardization created inconsistent levels of care and operational inefficiencies. Jefferson/CRTKL identified the design of the patient room as a critical element to the challenges and promote a new shared standard of care. The approach focused on continuous user input and engaged staff at interactive planning sessions, facility tours and virtual reality. At a week-long user engagement event, 150 staff members toured a physical and virtual reality mock-up of the patient room. Staff evaluated their practices and how the design of the room will enable better outcomes. A survey was conducted to collect quantifiable data as well as qualitative impressions. By committing to continuous user engagement, Jefferson is using design to improve care practices and foster a shared vision throughout the organization.



1. Experience how physical and virtual mock-ups provide long term value by enabling changes during design to eliminate changes during construction
2. Identify how using both a physical mock-up and the virtual reality mock-up give the client an experiential and holistic understanding of the design
3. Explain how data was collected and survey results were presented to the client and incorporated into the design
4. Describe how the culture shifted from “this is how we always do it” to a modern, optimal workflow focused on patient, family and staff experience

SESSION FOCUS AREAS: = Generative Space = NOAH