Tuesday, October 9, 2018 | 12:45 PM - 2:00 PM
Open to Conference Attendees Only
Engaging the Neonatal Intensive Care Team to Create a Supportive Environment
Patient Service Manager, Neonatal Intensive Care Unit, Yale-New Haven Health System
Director Perinatal Services SSM Health, St. Mary's Hospital
Executive Director of Healthcare, Burwood Group
Practice Manager, Transformation and Adoption, Burwood Group
Operations Manager, Healthcare Operations, Burwood Group
Managing Principal, Operations, Christner Inc.
Hospitals’ shift from ward-style units to single-family rooms represents a tremendous improvement for neonatal care as it allows greater control of the patient environment, but it does create challenges for communication which require successful integration of technology. The latest trend, neonatal couplet care, facilitates care for both the post-partum mother and neonate in a single room. Yale-New Haven Children’s Hospital and SSM Health St. Mary’s Hospital will share inspiring case studies about how their clinical teams were engaged to optimize the physical environment for clinical workflow and patient, family and staff experience. Both utilized mock-ups to communicate ideas and solicit feedback, but each faced unique challenges – especially around incorporation of technology. The interactive session will provide lessons learned and guidance for healthcare leaders looking to implement design methodology and supporting technology.