Session Detail

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Monday, October 8, 2018  |  1:45 PM - 2:45 PM

Open to Conference Attendees Only

It's Not Business, It's Personal

Philip LiBassi AIA, ACHA
Global Healthcare Leader, DLR Group|WRL

What happens when a healthcare architect becomes the parent of a cancer patient? Speaker Phil LiBassi’s interest in healthcare design began early in his career when his 5-year-old nephew was hospitalized and succumbed to a heart condition. While his nephew received competent care, the family’s experience with the environment–from the arrival at the parking garage, to the patient room in which they sat–was at best, marginal. Moved by this experience, Phil has focused his 30+ year career on improving the patient/family experience. In February 2011, Phil and his family encountered a similar journey with their son and brother, Sam–an experience that fortified Phil’s belief in patient-centered design. “It’s Not Business, It’s Personal” offers a unique perspective through the eyes of a parent who also happens to be a healthcare architect, exploring lessons learned from the other side, how our preconceived notions impact healthcare design, and the possibilities for creating a new institution.



1. Explore what defines the patient experience and whether we are creating the new institution
2. Discuss the experience of being on the other side of design as a patient or family member
3. Define both qualitative and quantitative improvements that can be addressed through design
4. Challenge the audience to recognize and reconsider preconceived notions about how they approach the design and construction of healthcare facilities

SESSION FOCUS AREAS: = Generative Space = NOAH