Session Detail

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Monday, October 8, 2018  |  11:15 AM - 12:15 PM

Open to Conference Attendees Only

Delivering Quality Care – What We Can Learn from The Corporate Workplace

David Euscher, ASID, IIDA, LEEDAP
Vice President, Interiors Lead, Corgan
Tina Larsen, AIA, LEED AP, EDAC
Managing Principal, Healthcare Sector Lead, Corgan
Debbie Lynch, RN
Director of ASC Services, SpineTeam Texas

Staff attitude a big complaint in negative reviews of healthcare organizations. Corporate America sees the impact the work environment has on employee satisfaction, productivity, recruitment and retention. Can healthcare organizations learn from the corporate workplace to better support their staff and improve patient satisfaction?

In a recent survey, 69% of healthcare respondents reported job stress, the highest of any industry. Inadequate nursing staff levels caused by excessive turnover are associated with nursing errors, thus lowering quality of care ratings. High costs are associated with work-related stress in terms of absenteeism, decreased productivity, employee turnover and burn-out. The industry is reaching critical shortages in nursing and one analysis indicates the shortage will reach a national deficit of nearly 920,000 by the year 2030. When recruiting and retaining talent, healthcare organizations can take cues from Corporate America’s strategies and lessons learned.



1. Understand the most common factors in work-related stress, staff dissatisfaction and burn-out and the impact on care quality and patient satisfaction
2. Learn what work-related factors are most important to millennial workers in the healthcare setting
3. Explore innovative approaches and lessons learned from corporate workplace strategies and how they can be applied in healthcare settings
4. Discuss examples of strategies and amenities healthcare organizations can implement to improve staff satisfaction and reduce burn-out

SESSION FOCUS AREAS: = Generative Space = NOAH