Dawn Bartock, MSN, CPNP, CPHON
MIBG Therapy Program Pediatric Nurse Practitioner/Clinical Lead, Pediatric Cancer and Blood Disorders, Levine Children's Hospital
Healthcare Operations Manager, TLC Engineering for Architecture
Candice Roth, MSN, RN
Assistant Vice President, Central Region Operations, Nursing & Quality, Levine Cancer Institute, Atrium Health
National Healthcare Studio Principal, Little Diversified Architectural Consulting
MPA in Health Policy and Management, Project Administrator, Memorial Sloan Kettering Cancer Center
The future promises significant changes for how cancer care is accessed and delivered, and innovative providers are finding new opportunities to enhance cancer treatment by putting patients first. This session will consist of four case studies to explore how providers leveraged design and operational strategies to improve quality of care and patient experience.
Part I - Small Space, Big Impact: MIBG Treatment Suites for Pediatric Patients
Neuroblastoma has one of the lowest survival rates of all pediatric cancers and accounts for 15% of all pediatric cancer deaths. MIBG therapy is generally more effective, less painful, and requires less time in the hospital than other Neuroblastoma treatment options. However, due to the high levels of I-131 delivered by the MIBG carrier, the regime requires total patient isolation for 3-5 days, and sabotages patient/family experience at a new level for families who are at their most fragile. This team has designed one of the first 20 MIBG treatment suites in the US, which requires significant measures to protect clinical teams and family caregivers from radiation toxicity. We will present two case studies conducted prior to design, and the final solution for the Atrium Health Levine Children’s Hospital MIBG suite, showing design and operational strategies for providing quality care, safely.
Part II - What do Verizon and Toys R Us have in Common
Memorial Sloan Kettering is developing a network of facilities that allows their patients access to chemotherapy and radiation treatments, cutting edge clinical trials, plus pre and post operative check ins with their surgeons as conveniently as possible. Finding the right building or right fit that can be repurposed in their patient’s communities. In 2014 MSK opened the West Harrison facility; formerly an office for Verizon, then four years later it opened the Bergen facility; formerly an office for Toys R Us. Both facilities are repurposed office buildings with all of the challenges that entails, including limited floor to floor heights and difficult structural systems. How have patient experience, staff workflow, hospitality and changes in healthcare affected their design? This session discusses the design of ambulatory cancer facilities with a specific focus on patient lounge(waiting), exam, infusion, and team work area design.
Part III - Putting together the pieces: Creating a Destination for Healing at the MCI
The design for the new Miami Cancer Institute (MCI) was driven by the goals of Baptist Health South Florida (BHSF) and its Patient Advisory Group, who envisioned a new destination cancer center that would provide a welcoming, restorative, and healing environment, as well as a resilient facility that would withstand weather-related events. This session will highlight the MCI design process to identify how technology and the planning approach shaped the facility’s patient experience and infrastructure. The presenters will share their diverse perspectives—as client, medical planner, and engineer—on the process of meeting the technical needs of the cancer center and on their engagement of the patient advisory group to guide a facility that meets the project goals.
Part IV - Who Moved the Patient? Remapping the outpatient cancer care experience
The traditional patient shuffle from one care setting to another is a thing of the past. Travel with us through a customer experience mapping of the Atrium Health Levine Cancer Institute Expansion to understand what operational, spatial and functional program changes were made during the design of the project to create spaces for multi-disciplinary care teams who bring services to the patient instead. We will summarize the Customer Experience Mapping Workshop and review outcomes, showing how the existing 30+ touchpoint model was streamlined to an 11 touchpoint experience that supported LCI’s Planetree Designation. Material will include the multi-disciplinary clinic building block that provides flexible patient spaces with immediate adjacency to sub-specialty clinical staff, guest services, integrative oncology resources, testing, education, respite and spiritual and emotional support.