Session Detail

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Monday, October 8, 2018  |  10:00 AM - 11:00 AM

Open to Conference Attendees Only

Patients First - How do we utilize design to make this happen?

Shannon Faulhaber
Director Strategic Growth, Taussig Cancer Institute, Cleveland Clinic
Samuel Lasky, AIA LEED AP
Associate Principal, William Rawn Associates, Architects, Inc.
Jennifer L. Storey, AIA, EDAC
Senior Associate, Stantec Architecture

When patients enter a healthcare facility for the first time they are often overwhelmed, adding a cancer diagnosis may result in confusion. Following the Cleveland Clinic’s guiding principle of “Patients First” we designed the Taussig Cancer Institute to be a welcoming environment while maintaining a professional clinical healing space that minimized confusion for new patients. Benefiting from the cancer institute’s patient advocate group, Voice of the Patient Advisory Council (VPAC), we understood the concerns from the patient’s perspective during the design process. We will share how this knowledge effected the overall building. How this information shaped the flow thru the space as well as the locations and adjacency of spaces. It also determined the location of many amenities that patients and families may not realize are available to them without being afforded a visual connection.


1. Developing an awareness of available amenities and services through building design
2. Creating an open, easily accessible and welcoming environment
3. Ability to utilize daylight and views for wayfinding and orientation within the building
4. Value of involving patients in the design of their space

SESSION FOCUS AREAS: = Generative Space = NOAH