Session Detail

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Wednesday, October 10, 2018  |  8:30 AM - 9:30 AM

Open to Conference Attendees Only

Herding Cats? Strategies to align stakeholders for successful projects

Jackie Dockham RN, CIC
Director of Infection Prevention, Exeter Hospital
Leigh Snow, AIA, EDAC
Principal, Director of Planning, SmithGroup
Alison Faecher, IIDA, EDAC, LEED AP
Principal Interior Design, SmithGroup

Design projects can often feel like herding cats. Exeter Hospital wanted to avoid this as they embarked on redesigning their inpatient experience. “Exeter 2020” is a multidisciplinary team-building process intended to make the future design project more efficient & effective.

The purpose of this predesign effort was to: 
•Create a team of stakeholders with a shared language, commitment & knowledge base to drive the design & serve as ambassadors to the rest of the hospital
•Encourage cross-disciplinary discussions that will help eliminate silos
•Develop consensus on the most important problems to solve
•Collaboratively explore solutions
•Define a project road map to proceed with an inclusive, successful design project

The team led a series of workshops using a lean learning framework that allowed for a deep analysis of the hospital’s current state & unified vision for the future state.This work developed a shared mindset that serves as the foundation for a successful design project.



1. Recognize the value of developing a multidisciplinary design team that has a shared language, commitment and knowledge base.
2. Understand the importance of developing a shared mindset and implementing cultural change in advance of your design project.
3. Learn how to apply the elements of a holistic, lean driven problem-solving process.
4. Explore how various lean techniques can be utilized to develop a project road map for informed design.

SESSION FOCUS AREAS: = Generative Space = NOAH