Monday, September 18, 2017 | 10:00 AM - 11:00 AM
Open to Conference Attendees Only
Patients and Family Advisors, a RX for effective programming and design.
Research Fellow, Patient and Family Advisory Council Co-Chair, The MetroHealth System
Program Coordinator - Office of Patient Experience, The MetroHealth System
Director, Transformation Operations and Transition, The MetroHealth System
Architect and Researcher, HKS, Inc.
With the sponsorship and assistance from the hospital's Patient Advisory Council and Patient Experience Office, MetroHealth embarked on the construction of their new Critical Care Pavilion with one primary goal in mind, an excellent patient experience. Patients and family members of the hospital's critical care units joined the project's planning and programming team at the project's kick off meeting and remained involved throughout the design, construction, occupancy and post occupancy review phases of the new pavilion construction effort. An overview of the Patient Advisory Council, the recruitment and selection process of patients and family members, the tools and techniques that were used during the project, examples of the team's contributions and key responses that reflect that through the collective efforts of the patients, family members and staff, MetroHealth achieved its goal of creating an excellent patient experience.
1. Provide an overview of patient advisory councils and the patient and family member identification and selection process.
2. Introduce tools and techniques that can be used to incorporate patients and family members into the programming and design of new environments
3. Share observations of how guiding principles were defined and how ideas, questions and concerns were discussed and addressed throughout the project
4. Provide examples of the roles the patients and family members played during the activation and post occupancy phases of the project.